Job Description
Are you looking for a flexible and rewarding career in Tampa? Tampa Tech Innovations is seeking a dedicated Part-Time Customer Experience Specialist to join our dynamic team. We are committed to hiring local talent and providing a supportive environment where you can grow your professional skills while enjoying a healthy work-life balance.
In this role, you will be the face of our brand, ensuring our clients receive top-tier service. We offer a competitive hourly rate, flexible scheduling, and the opportunity to work in a cutting-edge environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product issues and complaints efficiently, aiming for a high first-contact resolution rate.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with the technical support team to escalate complex issues.
- Provide feedback to management regarding common customer concerns and product improvements.
- Participate in daily team meetings to align on service goals and performance metrics.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Proficiency with basic computer applications and willingness to learn proprietary software.