Job Description
Are you looking for Weekend Shift Jobs in New York?
Apex Tech Solutions is a leading provider of innovative technology solutions, and we are hiring now for dedicated professionals to join our Weekend Operations Team. If you thrive in a fast-paced environment and want to maximize your earning potential with flexible weekend hours, we want to hear from you.
Located in the heart of Manhattan, we offer a collaborative culture, comprehensive benefits, and the opportunity to work with cutting-edge technology. This is a fantastic opportunity for individuals seeking part-time work with a stable, growing company.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.00).
- Flexible weekend schedules (Saturday and Sunday).
- Health, dental, and vision insurance available.
- Professional development and training programs.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot software and hardware issues for a diverse client base.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity and knowledge sharing.
- Adhere to strict service level agreements (SLAs) and quality assurance standards.
- Escalate complex technical problems to senior engineers or Tier 2 support when necessary.
- Identify trends in customer feedback to help improve our product and service offerings.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or related field is a plus.
- Previous experience in customer service, technical support, or help desk roles is preferred.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision.