Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Experience Specialist! We're seeking enthusiastic individuals passionate about delivering exceptional service to San Jose residents. This role offers flexible hours (20-25 hrs/week) in a modern, collaborative environment. Perfect for students, career switchers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our rapidly growing tech-support company.
Responsibilities
- Provide exceptional in-person customer support for our smart home products
- Resolve technical issues through guided troubleshooting and hands-on assistance
- Process returns, exchanges, and warranty claims with precision
- Collaborate with team members to maintain organized showroom displays
- Document customer interactions and feedback in our CRM system
- Participate in weekend and evening shift rotations as needed
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service or retail experience preferred
- Strong problem-solving skills with attention to detail
- Proficiency with basic tech troubleshooting (iOS/Android devices)
- Excellent verbal communication in English and Spanish (bilingual a plus)
- Ability to stand for extended periods and lift up to 25 lbs
- Valid California driver's license for occasional product deliveries