Job Description
We are looking for a passionate Part-Time Customer Experience Specialist to join our team in Oklahoma City. At MetroCare Solutions, we are committed to delivering excellence in every interaction. This is an excellent opportunity for local residents seeking flexible, part-time employment with a forward-thinking company.
Why You'll Love Working With Us:
- Flexible Scheduling: We offer part-time shifts designed to fit around your lifestyle and other commitments.
- Competitive Compensation: Earn a competitive wage of $15.50 - $19.00 per hour.
- Professional Environment: Work in a modern, collaborative office space in the heart of OKC.
In this role, you will play a vital role in shaping the customer journey and ensuring our community receives the highest level of service. If you are energetic, reliable, and eager to grow, we want to meet you.
Responsibilities
- Manage Inquiries: Assist customers via phone, email, and in-person with product information and service requests.
- Resolve Issues: Investigate and resolve customer complaints or technical issues promptly to ensure satisfaction.
- Process Transactions: Accurately process orders, payments, and returns while maintaining data integrity.
- Build Relationships: Proactively engage with customers to understand their needs and foster long-term loyalty.
- Operational Support: Assist in maintaining a clean, organized workspace and managing inventory as needed.
Qualifications
- Education: High School Diploma or GED required; some college coursework preferred.
- Experience: Previous customer service or retail experience is a plus.
- Skills: Strong verbal communication and active listening skills.
- Technical: Proficiency with computers and basic office software (CRM experience is a plus).
- Attitude: A positive, solution-oriented mindset with a professional demeanor.