Job Description
Join the vibrant team at Pacific Coast Tech Solutions!
We are seeking a dedicated Part-Time Customer Experience Specialist to join our growing office in the heart of San Diego. If you are looking for flexible hours, a supportive environment, and a chance to make a real impact, we want to meet you.
As a vital part of our customer-facing team, you will be the bridge between our clients and our world-class services. We offer a competitive hourly wage and a comprehensive benefits package for part-time employees.
Why Join Us?
- Flexible scheduling to balance work and life.
- Opportunities for growth and internal advancement.
- Employee discounts and referral bonuses.
Ready to start your career in San Diego? Apply today!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document customer interactions and feedback into our CRM system.
- Assist in processing orders, returns, and exchanges efficiently.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Identify and escalate complex issues to management while providing immediate support to simple requests.
- Maintain a clean and organized workspace to ensure optimal team efficiency.
Qualifications
- High School Diploma or equivalent required; associate degree preferred.
- Proven experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills with a polite and professional demeanor.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A valid driver’s license and reliable transportation are recommended.