Job Description
Join TechHub Solutions as a Part-Time Customer Service Associate and kickstart your career in a dynamic tech environment! We're seeking enthusiastic individuals to deliver exceptional customer experiences while gaining valuable industry skills. Enjoy flexible scheduling, competitive pay, and a supportive team culture in San Jose's thriving tech hub. Perfect for students and career-changers looking to build professional experience.
Our comprehensive training program ensures you'll develop essential communication and problem-solving abilities while representing cutting-edge tech products. With opportunities for advancement and skill development, this role is your gateway to the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Process orders, returns, and exchanges accurately in CRM system
- Collaborate with technical support team to escalate complex issues
- Maintain detailed customer interaction records in Salesforce
- Participate in weekly training sessions to product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer proficiency with Microsoft Office Suite
- Strong problem-solving and multitasking abilities
- Customer service experience preferred but not required
- Ability to work flexible shifts including weekends
- Valid US work authorization
- Positive attitude with team-oriented mindset