Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Oakland's thriving business district! We're seeking motivated individuals with strong communication skills to deliver exceptional customer experiences. This full-time position offers comprehensive training and growth opportunities within a supportive environment. If you're passionate about helping others and ready to build professional skills in a fast-paced setting, apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions and transactions
- Contribute to continuous improvement of customer service processes
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional verbal and written communication skills
- Basic proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work collaboratively in a team environment
- Customer service experience preferred but not required
- Must pass background check and drug screening