Job Description
Are you looking for a rewarding career with flexible hours? Apex Recruitment Solutions is currently seeking a dedicated Part-Time Customer Service Associate to join our team in the heart of Detroit. We are a dynamic organization committed to excellence and looking for individuals who are passionate about delivering exceptional service.
As a vital link between our clients and our company, you will play a crucial role in maintaining our reputation for quality and reliability. We offer a competitive hourly wage, a supportive work environment, and the opportunity to grow your professional skillset.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve product or service issues efficiently while ensuring a positive customer experience.
- Update and maintain accurate customer records in our internal database systems.
- Collaborate with team leads to improve service standards and workflow processes.
- Assist in training new team members and onboarding processes.
- Identify and escalate complex issues to the appropriate department for resolution.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a collaborative team.