Job Description
We are currently seeking dedicated Part-Time Customer Service Representatives to join our dynamic team in San Antonio, Texas, and our expanding operations in Florida. If you are looking for a flexible schedule with immediate availability, this is the perfect opportunity for you to advance your career.
At Apex Horizon Solutions, we value our team members and offer a supportive environment where your contributions matter. Whether you prefer to work remotely or in a collaborative office setting, we provide the tools and training you need to succeed.
Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and professionalism.
- Issue Resolution: Resolve customer complaints and technical issues efficiently while maintaining a positive and empathetic demeanor.
- Order Processing: Manage and process customer orders, returns, and account updates using our CRM software.
- Documentation: Accurately document all customer interactions and transactions in the system for future reference.
- Performance Goals: Collaborate with the team to meet daily and weekly performance targets and quality assurance standards.
Qualifications
- Education: High school diploma or GED equivalent; some college coursework is a plus.
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Communication: Strong verbal and written communication skills with the ability to listen actively.
- Technical Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Reliability: Stable internet connection (required for remote positions) and a commitment to punctuality.