Job Description
We are seeking a dedicated Part-Time Customer Service Associate to join our rapidly growing team. Based in the vibrant hubs of Tampa, FL, and New York, NY, you will play a pivotal role in delivering exceptional client experiences and driving our local business success.
At Apex Support Solutions, we believe in fostering a supportive work environment that values flexibility and professional growth. Whether you are looking for a local opportunity to balance your lifestyle or want to join a team that respects your time, this is the place for you.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your life.
- Competitive Pay: Earn $15.00 - $20.00 per hour.
- Growth Opportunities: Clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Update customer information and maintain detailed records in the CRM system.
- Collaborate with the sales and logistics teams to ensure smooth operations.
- Provide product knowledge and support to enhance the customer experience.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous experience in customer service or sales is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer applications and CRM software.
- Ability to work independently and as part of a team.