Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Representative! We're seeking energetic individuals to provide exceptional support to our tech-savvy clients in San Jose. This role offers immediate start with flexible scheduling, perfect for students or those seeking supplemental income. Enjoy a modern, collaborative environment while building valuable customer experience skills.
Why Join Us? • Competitive hourly pay • Comprehensive training • Opportunity for career growth • Employee discounts • Supportive team culture • Immediate openings available
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for software solutions
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to stay updated on product knowledge
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Valid California ID and reliable transportation
- Basic technical aptitude with willingness to learn new systems