Job Description
Are you a dedicated professional looking for flexible opportunities in Kansas City? KC Service Hub is seeking a reliable Part-Time Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support and building lasting relationships with our local community.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. If you are organized, empathetic, and eager to grow your career in a supportive environment, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on local clients.
- Resolve customer complaints and issues efficiently, ensuring high satisfaction scores.
- Accurately document all interactions and customer information in our CRM system.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify and communicate potential product or service improvements to management.
- Assist in training new team members on company policies and procedures.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work flexible hours, including weekends and holidays.
- Must be authorized to work in the United States.