Job Description
Join Our Team as a Part-Time Customer Service Representative
Are you looking for a rewarding part-time opportunity in Atlanta, GA? Apex Support Solutions is currently seeking dedicated individuals to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for someone who is eager to learn and grow with us.
As a part-time representative, you will play a crucial role in maintaining our high standards of customer satisfaction. This is a fantastic opportunity for students or those seeking work-life balance while building a resume in the corporate sector.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling options
- Professional development and training
- Supportive and inclusive company culture
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Accurately update customer information and transaction records in our CRM database.
- Assist in the onboarding process for new products and services by educating customers on features and benefits.
- Collaborate with the team to identify trends in customer feedback and suggest process improvements.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or a related field preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a collaborative team.
- Must be available to work a flexible schedule, including weekends and evenings.