Job Description
Are you looking for a rewarding part-time role near Atlanta, GA?
Apex Solutions LLC is currently seeking a dedicated Part-Time Customer Service Representative to join our high-performing team. We are looking for individuals who are passionate about delivering exceptional service and want a flexible schedule that fits their lifestyle.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. This is an excellent opportunity for students, parents, or anyone seeking work-life balance without sacrificing career growth.
Why You'll Love Working With Us:
- Competitive hourly pay ($18 - $24/hr)
- Flexible scheduling options (Weekdays, Weekends, Evenings)
- Modern, inclusive work environment in the heart of Atlanta
- Opportunity for skill development in CRM and technical support
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with empathy and professionalism.
- Resolve customer issues and complaints in a timely manner to maintain high satisfaction scores.
- Provide accurate information regarding our products, services, and account status.
- Log all customer interactions and transactions into the company CRM system.
- Collaborate with the technical and sales teams to escalate complex issues effectively.
- Maintain a professional and positive demeanor during peak call times.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service experience is a plus, but we provide comprehensive training for the right candidates.
- Excellent verbal and written communication skills.
- Proficiency in using computers and navigating web-based applications.
- Ability to multitask and stay organized in a fast-paced environment.
- Must be legally authorized to work in the United States.