Job Description
Join Our Team at Apex Support Solutions!
We are seeking a dedicated Part-Time Customer Service Representative to join our growing team in Baltimore, MD. If you are looking for a job that starts immediately and offers flexible hours, this is your chance to shine. We provide a dynamic work environment where your contributions are valued.
As a member of our team, you will play a crucial role in ensuring our clients receive the highest level of support. We are looking for individuals who are passionate about helping others and thrive in a fast-paced setting.
Responsibilities
- Manage high-volume incoming calls and emails from customers with a focus on accuracy and speed.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and refunds accurately within our CRM system.
- Provide detailed product information and recommendations to potential clients.
- Document all customer interactions and update records accordingly.
- Collaborate with the sales and technical teams to ensure consistent service delivery.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and the ability to remain calm under pressure.