Job Description
Are you looking for a flexible, local opportunity in Phoenix? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team. We value local talent and offer a supportive environment where you can make a real impact.
In this role, you will be the friendly face of our brand, assisting customers with inquiries and ensuring their needs are met efficiently. We pride ourselves on our community roots and are looking for someone who embodies our core values of integrity and hard work.
Responsibilities
- Greet and assist customers via phone, email, and in-person with a professional and welcoming demeanor.
- Resolve customer inquiries and complaints promptly to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer information and maintain detailed records in the database.
- Collaborate with the sales team to identify upselling opportunities.
- Keep the reception area organized and welcoming for visitors.
- Perform light administrative duties such as filing and data entry.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or retail is preferred.
- Excellent verbal and written communication skills.
- Strong computer proficiency with MS Office Suite.
- Ability to work flexible hours, including weekends and evenings.
- Reliable transportation is required for this local position.
- Must be authorized to work in the United States.