Job Description
Are you looking for part-time jobs near me that offer flexibility, competitive pay, and immediate growth opportunities? Apex Support Solutions is currently expanding our team in New York, NY and Austin, TX. We are seeking driven individuals to join us and start working immediately.
We are looking for a friendly and professional Customer Service Representative to handle client inquiries, resolve issues, and provide top-tier support. Whether you are looking for a side hustle or a career in customer relations, this is the perfect opportunity for you.
Why join us?
- Immediate Start: Onboarded and working within days.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Remote & On-Site Options: Work from home or visit our offices in NYC or Austin.
- Competitive Pay: Earn $18-$25/hour plus performance bonuses.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
- Process orders, returns, and refunds accurately using internal software systems.
- Document all customer interactions and feedback in the CRM database.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work in a fast-paced environment with multiple priorities.
- Must be authorized to work in the United States.
- Previous customer service experience is a plus but not required for immediate hires.