Job Description
Pacific Coast Logistics is looking for a Part-Time Customer Service Specialist to join our dynamic team in Long Beach, CA. We are a leading provider of shipping and logistics solutions, and we need a dedicated individual who can deliver exceptional support to our valued clients. This role offers a fantastic opportunity to work in a modern, fast-paced environment while enjoying the flexibility of part-time hours.
As a key member of our support team, you will serve as the first point of contact for our customers, ensuring their inquiries are handled with professionalism and efficiency. We value clear communication, problem-solving skills, and a positive attitude. If you are ready to advance your career in customer service within a thriving industry, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and online chat with a focus on speed and accuracy.
- Resolve complex issues and escalate problems to management when necessary.
- Update customer records and order status information in our CRM systems.
- Assist in processing returns, exchanges, and warranty claims.
- Collaborate with warehouse and shipping departments to ensure seamless operations.
- Provide feedback on common customer concerns to help improve our services.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work a flexible schedule, including weekends and holidays.
- A friendly, professional demeanor with a customer-first mindset.