Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced Jacksonville office. This immediate opening offers flexible scheduling with evening/weekend availability and opportunities for growth within our expanding organization. If you're passionate about problem-solving and thrive in collaborative environments, apply today to start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM systems and internal databases
- Process transactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to escalate complex cases
- Contribute to process improvement initiatives through weekly team meetings
- Train new associates on company protocols and customer service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license for occasional off-site meetings