Job Description
Join our dynamic team at KC Connect Solutions, where we're revolutionizing customer engagement in the heart of Kansas City. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. Enjoy flexible scheduling, competitive pay, and immediate start date while making a real impact in our community.
Located downtown, our modern office offers collaborative workspaces and a supportive environment perfect for students or professionals seeking work-life balance. Full training provided – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and account issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team to improve service quality metrics
- Participate in ongoing product knowledge training
- Identify upsell opportunities for existing clients
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown KC location
- Previous customer service experience preferred
- Must pass background check