Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist in sunny San Diego! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing operations. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture in America's Finest City.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with efficiency and empathy
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to improve service workflows
- Process orders and maintain accurate transaction records
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Available to work evenings/weekends (20-25 hours/week)
- Bilingual (English/Spanish) candidates strongly preferred