Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career in customer service! We're seeking motivated entry-level professionals in the Los Angeles area to deliver exceptional client experiences. This immediate-start opportunity offers comprehensive training and a clear path for growth in a supportive environment.
As a Customer Service Associate, you'll be the face of our brand, resolving inquiries with professionalism and empathy. We value fresh perspectives and provide all tools needed to succeed. Perfect for recent graduates or career changers eager to build transferable skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and escalate complex cases
- Collaborate with technical teams to resolve multi-channel support tickets
- Contribute to process improvement initiatives through weekly team meetings
- Maintain 98% attendance and adhere to strict SLA compliance metrics
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates preferred)
- 0-2 years of customer service or retail experience
- Proficiency in Microsoft Office Suite and Google Workspace
- Strong typing speed (40+ WPM) and multitasking abilities
- Excellent verbal communication skills in English (bilingual a plus)
- Ability to work flexible shifts including weekends
- Valid California driver's license for occasional off-site meetings
- Pass background check and drug screening