Job Description
Join our dynamic team at TechSolutions Inc. and make an immediate impact! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences for our clients in San Jose. This role offers flexible hours and competitive compensation with growth potential. Enjoy a modern workspace, comprehensive training, and the chance to work with cutting-edge technology. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in CRM systems and update customer profiles
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or call center experience preferred
- Strong communication skills with clear articulation
- Proficiency in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work options
- Flexible availability including evenings and weekends