Job Description
Join TechFlow Solutions, a leading tech innovator, as a Part-Time Customer Service Specialist in Raleigh! We're seeking passionate individuals to deliver exceptional support experiences while working flexible hours (20-25 hrs/week). Enjoy competitive pay, comprehensive training, and a dynamic work environment at our modern downtown office. Perfect for students, career-changers, or those seeking supplemental income in the Triangle's booming tech sector.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical team to troubleshoot complex product issues
- Maintain detailed documentation of customer interactions
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions to master new features
- Support weekend shift rotations (Saturdays required)
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask while maintaining attention to detail
- Available to work evenings (5-9 PM) and Saturdays
- Basic knowledge of SaaS products or tech industry
- Positive attitude and problem-solving mindset