Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional experiences to our valued clients in Austin's thriving tech hub. This walk-in interview opportunity offers competitive pay, flexible scheduling, and growth potential within a supportive environment.
What We Offer:
- Competitive hourly wages + performance bonuses
- Comprehensive training program
- Modern downtown Austin workspace
- Flexible weekday/weekend shifts
- Employee discounts on company products
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues with empathy and efficiency
- Process orders and maintain accurate client records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (CSAT, resolution time)
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and team-oriented mindset