Job Description
Join Coastal Commerce Solutions as a Part-Time Customer Service Specialist in sunny San Diego! We're seeking energetic professionals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a dynamic team environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of San Diego's thriving service industry!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and process returns efficiently
- Update customer records in CRM systems with precision
- Collaborate with sales team to upsell relevant products
- Maintain detailed documentation of all interactions
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work evenings/weekends (15-25 hrs/week)
- Basic knowledge of CRM systems
- Positive attitude and team player mentality