Job Description
Join our dynamic team at Seattle Metro Services and enjoy a rewarding weekend schedule! We're seeking passionate Customer Service Specialists to deliver exceptional experiences while maintaining work-life balance. This role offers competitive pay, comprehensive training, and the opportunity to grow your career in Seattle's thriving service industry. Perfect for students, parents, or anyone seeking flexible weekend hours without sacrificing professional development. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed weekly performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Strong problem-solving skills with ability to multitask effectively
- Proficient in CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently during weekend shifts (Sat/Sun 8AM-6PM)
- Positive attitude and resilience under pressure