Job Description
Join our dynamic team at Oakland Community Services! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our local residents. This role is perfect for individuals who thrive in community-focused environments and want to make a tangible impact. Enjoy flexible hours while working in a supportive, modern office setting with opportunities for growth and skill development.
Our ideal candidate will be the friendly face of our organization, handling inquiries with professionalism and empathy. If you're a natural problem-solver with a commitment to service excellence, we encourage you to apply today and become part of Oakland's vibrant community network!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Manage and resolve client concerns efficiently while maintaining high satisfaction rates
- Update and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Assist with community outreach initiatives and local event coordination
- Process transactions and handle confidential information with discretion
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or related experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends as needed
- Valid Illinois driver's license (for occasional local errands)