Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist and become the face of our growing tech support team! We're seeking friendly, tech-savvy individuals to deliver exceptional service to local clients. Walk-in interviews are held daily! No appointment needed – just bring your enthusiasm and resume to our Columbus office at 789 Innovation Drive. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a dynamic environment.
Responsibilities
- Provide technical support and troubleshooting for software/hardware issues
- Manage customer inquiries via phone, email, and in-person channels
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Train customers on product usage and best practices
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or tech support experience
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (20-25 hrs/week)