Job Description
Join our dynamic team at Community Connect Services as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service to our diverse clientele in the heart of Los Angeles. This flexible opportunity offers competitive pay, growth potential, and a supportive work environment perfect for students, parents, or anyone seeking work-life balance.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide comprehensive training and a collaborative atmosphere where your contributions make a real difference in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, service, and technical issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Maintain clean and organized workspace
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or healthcare
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Spanish bilingual certification a plus
- Valid California driver's license (if field visits required)
- Background check clearance