Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career immediately! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional support to our clients in the heart of San Jose. This role offers flexible hours and the opportunity to grow with a leading tech company. If you're passionate about problem-solving and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify upsell opportunities and contribute to team performance goals
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal and written communication skills in English
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving skills with a customer-first mindset
- Availability to work weekends and holidays as needed