Job Description
Join our award-winning team at Apex Solutions Group! We're seeking motivated Customer Service Specialists for immediate full-time positions in Jacksonville, FL. This is your chance to launch or advance your career in a dynamic, supportive environment with competitive pay and growth opportunities. No experience necessary – we provide comprehensive training! Enjoy our modern downtown office, flexible scheduling options, and comprehensive benefits package including health insurance and 401K matching.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document all interactions in CRM systems with accuracy and attention to detail
- Collaborate with team members to improve service processes and solutions
- Meet performance metrics including call handling time and resolution rates
- Stay updated on product knowledge and company policies
- Identify opportunities to upsell products and services appropriately
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude with customer-focused mindset
- Reliable transportation and punctuality
- No prior experience required – training provided