Job Description
Join Denver's leading community service organization as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This is your opportunity to make an immediate impact while gaining valuable experience in a dynamic environment. Flexible scheduling available, perfect for students or professionals seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Uphold company standards for service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities
- Positive attitude with customer-first mindset