Job Description
Join our dynamic team at Indianapolis Community Services and make a real difference in your local community! We're seeking passionate part-time Customer Service Specialists to deliver exceptional experiences to residents across Indianapolis and surrounding areas. Enjoy flexible scheduling, competitive pay, and the opportunity to build meaningful connections while supporting vital community programs.
As a cornerstone of our operations, you'll be the friendly face that helps neighbors navigate resources, resolve inquiries, and access essential services. We value teamwork, empathy, and initiative – perfect for students, career-changers, or anyone seeking meaningful part-time work in Indianapolis.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Assist residents with program enrollment, resource navigation, and documentation
- Maintain accurate client records and data in CRM systems
- Collaborate with cross-functional teams to resolve complex inquiries
- Participate in community outreach events and partner collaborations
- Contribute to process improvement initiatives
- Uphold strict confidentiality and ethical standards
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or community support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends (15-25 hours/week)
- Valid Indiana driver's license (for occasional outreach)