Job Description
Join Atlanta's premier healthcare support team as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional patient experiences while supporting our growing community. This role offers flexible scheduling perfect for students, parents, and professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our locally-focused organization. If you thrive in dynamic environments and want to make a tangible impact in Atlanta's healthcare landscape, apply today!
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with 95% satisfaction rate
- Process insurance verification and eligibility checks using Epic systems
- Schedule appointments and coordinate care across 5 Atlanta-area clinics
- Maintain accurate patient records in HIPAA-compliant databases
- Resolve billing discrepancies and payment plans within 48 hours
- Collaborate with clinical teams to ensure seamless patient journeys
- Participate in quarterly training to maintain service excellence
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or healthcare support experience
- Proficient in Microsoft Office and EHR systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced clinical environments
- Strong problem-solving with empathy and patience
- Available 20-25 hours/week including weekends
- Atlanta metro residency required for local scheduling