Job Description
Join our dynamic team at Fresno Community Solutions as a Part-Time Customer Service Specialist! We're seeking friendly, detail-oriented individuals to provide exceptional support to our diverse client base. This role offers flexible scheduling and the opportunity to make a real impact in your local community. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive work environment in Fresno's vibrant downtown district.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our CRM and POS systems
- Resolve customer issues promptly and escalate complex matters appropriately
- Maintain detailed records of interactions and transactions in compliance with company policies
- Collaborate with team members to ensure seamless service delivery
- Contribute to continuous improvement of customer experience workflows
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 1+ years customer service or retail experience strongly preferred
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Strong organizational skills and attention to detail
- Ability to work flexible hours including weekends
- Valid California driver's license (for occasional off-site errands)