Job Description
Join our dynamic team at Premier Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional service to our growing client base in Indianapolis. This flexible role offers immediate start opportunities with competitive compensation and growth potential. Perfect for students, professionals seeking supplemental income, or career changers.
Why Work With Us?
- Flexible scheduling including evenings/weekends
- Comprehensive paid training
- Employee discounts on products
- Positive, team-oriented culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using CRM tools
- Process orders, returns, and exchanges accurately
- Document all interactions in our customer database
- Collaborate with sales and support teams to enhance customer experience
- Identify upsell opportunities based on customer needs
- Maintain thorough knowledge of product offerings
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet access for remote work options
- Positive attitude and problem-solving mindset
- Available to work 20-25 hours weekly