Job Description
Are you looking for a rewarding career opportunity in the heart of San Diego? Pacific Coast Logistics & Services is seeking enthusiastic individuals to join our front-line team as Entry Level Customer Service Representatives.
We are a rapidly growing company committed to operational excellence and superior client satisfaction. Whether you are looking to kickstart your professional career or make a positive change, we provide the comprehensive training and mentorship you need to thrive. We value diverse perspectives, innovation, and a positive attitude above all else.
Why Join Our Team?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement and leadership training.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Modern Environment: Work in a state-of-the-art facility in downtown San Diego.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and escalate complex issues to management while maintaining a positive demeanor.
- Process customer orders, returns, and account updates accurately using our CRM software.
- Collaborate with the sales and operations teams to ensure seamless service delivery.
- Maintain a thorough understanding of company products, services, and current promotions.
- Document all customer interactions and transactions in the internal database.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED is required; some college is a plus.
- Strong verbal and written communication skills with a customer-first mindset.
- Basic computer proficiency (Microsoft Office Suite and CRM systems).
- Ability to work in a fast-paced, team-oriented environment.
- Problem-solving skills with the ability to think on your feet.
- Reliable transportation and punctual attendance are mandatory.