Job Description
Are you seeking local jobs in Orlando that offer flexibility and growth? Horizon Local Solutions is looking for a dedicated Part-Time Customer Service Specialist to join our vibrant team. In this role, you will be the face of our brand, ensuring our community members receive the exceptional support they deserve.
Why join us? We pride ourselves on fostering a supportive environment where local talent can thrive. Whether you are a student or looking for a side hustle, we offer a schedule that works for you while providing valuable professional experience.
Responsibilities
- Manage incoming customer inquiries via phone, email, and in-person with a focus on resolving issues efficiently.
- Process transactions and maintain accurate records of customer interactions within our local database.
- Assist customers in locating products and provide detailed information about our services.
- Collaborate with the sales team to identify upselling opportunities and improve customer retention rates.
- Keep the customer service area organized, clean, and welcoming.
- Handle complaints professionally and escalate complex issues to management when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to multitask and work efficiently in a fast-paced local environment.
- Basic computer proficiency and familiarity with POS systems.
- Must be available to work flexible hours, including weekends and holidays.