Job Description
Are you a people-person looking for a rewarding part-time opportunity in the heart of Philadelphia? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Specialist to join our growing team. We pride ourselves on delivering exceptional service and are looking for someone who thrives in a fast-paced environment.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ($18.00 - $22.00).
- Opportunity for growth and potential full-time conversion.
- Modern, collaborative office environment.
What You Will Do:
As a Customer Service Specialist, you will be the face of our brand, ensuring every client interaction is positive and efficient. If you are detail-oriented and passionate about helping others, we want to hear from you!
Responsibilities
- Manage high-volume inbound customer inquiries via phone and email.
- Resolve product issues and complaints with patience and empathy.
- Process customer orders, returns, and exchanges accurately.
- Update customer information in our CRM database.
- Collaborate with the sales team to ensure customer satisfaction.
- Provide product demonstrations and answer technical questions.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work independently and meet performance targets.
- Strong problem-solving abilities.