Job Description
Join our dynamic team at CityCare Solutions and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences in Raleigh's growing healthcare sector. This flexible part-time role offers competitive pay and the chance to develop valuable skills while serving our community. Start your rewarding career journey today!
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Resolve billing and appointment scheduling issues efficiently
- Update patient records accurately in our CRM system
- Collaborate with healthcare providers to ensure seamless service delivery
- Maintain detailed documentation of all interactions
- Adhere to HIPAA compliance protocols strictly
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Basic knowledge of healthcare terminology
- Flexible schedule availability including evenings/weekends
- Positive attitude with problem-solving mindset