Job Description
Join our dynamic team at TechConnect Solutions! We're urgently hiring passionate Customer Service Representatives for immediate walk-in interviews in San Jose. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. No experience necessary – we provide full training!
Why Apply Today?
• On-the-spot interviews
• Same-day hiring decisions
• Career advancement opportunities
• Free parking and transit benefits
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed knowledge of company products/services
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates welcome)
- Proficient in Microsoft Office and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Spanish bilingual skills highly valued
- Positive attitude and stress-resilience
- Valid CA driver's license for occasional site visits