Job Description
Join our dynamic team in Detroit and start earning immediately! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible role offers competitive pay, training, and the opportunity to grow within a supportive environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and begin your journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer records accurately
- Collaborate with team members to resolve escalated concerns
- Adhere to company policies and regulatory compliance standards
- Identify opportunities to improve service processes
- Complete daily performance metrics and reporting
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or related experience
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Valid driver's license (for occasional field visits)
- Positive attitude and team-oriented approach