Job Description
Join our dynamic team in New York City! MetroConnect Solutions is seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences. If you're a people person ready to start immediately, apply today!
Why work with us? Flexible scheduling, competitive pay, and opportunities for growth in a fast-paced environment. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently using CRM systems
- Process orders and transactions accurately while maintaining quality standards
- Collaborate with cross-functional teams to improve customer experience
- Document interactions and maintain detailed case records
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (4 PM - 9 PM) and Saturdays
- Valid NYC work authorization required