Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact in our dynamic New York team! We're seeking passionate individuals to deliver exceptional client experiences while enjoying flexible scheduling and competitive compensation. Perfect for students, career changers, or professionals seeking work-life balance. No experience required—comprehensive training provided. Start earning and growing your career today in the heart of NYC!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficiency with basic computer applications (MS Office, email)
- Strong problem-solving abilities and attention to detail
- Positive attitude and commitment to customer-centric values
- Availability for evening/weekend shifts (minimum 20 hours/week)
- No prior experience required—training provided!