Job Description
Are you a passionate problem-solver looking for a flexible schedule? Nexus Tech Solutions is seeking a dedicated Part-Time Customer Success Specialist to join our dynamic team in Austin, Texas. In this role, you will be the bridge between our clients and our innovative products, ensuring they achieve maximum value while enjoying a seamless experience.
We value a collaborative culture and offer a competitive hourly rate. If you are looking for a meaningful part-time role that fits around your lifestyle, we want to hear from you.
Responsibilities
- Conduct personalized onboarding sessions for new clients to ensure a smooth start.
- Monitor customer health scores and proactively address any concerns to reduce churn.
- Act as the primary point of contact for client inquiries via email, phone, and chat.
- Collect and analyze client feedback to contribute to product improvement and feature requests.
- Collaborate with the product and sales teams to align on client needs and goals.
- Manage the CRM system, keeping client records accurate and up-to-date.
- Prepare monthly reports on client satisfaction and account health.
Qualifications
- Minimum of 1 year of experience in customer success, account management, or technical support.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, or Zendesk).
- Ability to work independently and manage time effectively in a part-time capacity.
- Basic technical aptitude to troubleshoot common product issues.
- High school diploma or equivalent required; Associate’s degree preferred.
- Reliable internet connection and a quiet workspace.