Job Description
Join Our Team in Atlanta, GA
We are currently seeking a motivated Part-Time Customer Success Specialist to join the Apex Digital Solutions team. If you are looking for flexible hours and a dynamic work environment in Georgia, we want to hear from you.
Why Choose Apex?
- Competitive hourly pay ($22 - $28/hr).
- Flexible scheduling to fit your lifestyle.
- Professional development opportunities.
- Supportive and inclusive company culture.
As a Customer Success Specialist, you will be the bridge between our clients and our product, ensuring they achieve their goals while enjoying a seamless experience.
Responsibilities
- Manage a portfolio of client accounts by providing ongoing support and guidance.
- Conduct regular check-ins to ensure client satisfaction and retention.
- Identify client needs and recommend relevant product features or upgrades.
- Resolve complex technical issues and escalate them to the internal engineering team when necessary.
- Collaborate with the sales team to drive upsell and cross-sell opportunities.
- Document client feedback and product suggestions for our internal review.
- Maintain accurate records in our CRM system.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- 1-2 years of experience in customer service or support.
- Strong communication skills, both written and verbal.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work independently and manage time effectively.
- A positive attitude and a passion for helping others succeed.
- Must be authorized to work in the United States.