Job Description
Are you a proactive problem solver looking for a meaningful part-time opportunity in the vibrant city of Oakland?
At Oakland Tech Solutions, we pride ourselves on delivering exceptional service to our community. We are currently seeking a Part-Time Customer Support Specialist to join our growing team. If you are looking for a role that offers flexibility, professional growth, and a supportive environment, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($19.50 - $24.50)
- Flexible scheduling to accommodate your lifestyle
- Comprehensive training and career advancement opportunities
- Collaborative and inclusive workplace culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Process orders, returns, and exchanges accurately.
- Maintain up-to-date knowledge of company products and services.
- Collaborate with the sales and technical teams to improve customer satisfaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or retail experience is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer systems.
- Ability to work independently and as part of a team.
- Reliable internet connection and a dedicated workspace.