Job Description
Are you looking for a rewarding part-time career in the heart of Chicago? TechNova Solutions is seeking a dynamic and detail-oriented Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients and are looking for someone who thrives in a fast-paced environment.
As a Part-Time Support Specialist, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. This is an excellent opportunity to gain hands-on experience in the tech industry while enjoying a flexible schedule.
Why Join Us?
- Competitive hourly rate.
- Flexible part-time hours (20-30 hours/week).
- Professional growth opportunities.
- Located in the vibrant Loop district.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot and resolve product or service issues, escalating complex cases to the senior team when necessary.
- Accurately document all customer interactions and issue resolutions in the CRM system.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Maintain a positive and empathetic attitude when interacting with diverse customer bases.
Qualifications
- High school diploma or equivalent required; associate’s degree or higher preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.