Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist in Indianapolis! We're seeking energetic individuals to deliver exceptional service while enjoying flexible scheduling and a supportive work environment. Perfect for students, parents, or career changers seeking work-life balance. Enjoy competitive pay, free parking, and opportunities for advancement within our growing company.
Responsibilities
- Provide personalized customer support via phone, email, and live chat
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Process orders and troubleshoot technical issues with empathy
- Collaborate with team members to improve service protocols
- Document interactions accurately in CRM systems
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Indianapolis location
- Flexible availability including weekend shifts